ATM Application Startup - Call the software team to resolve the problem if needed

Before flying to Prague, I needed to withdraw some cash at the ATM. There were two ATMs next to each other. To my great surprise, the left one apparently had some difficulties booting up as you can see in the picture. This kind of software should be very robust shouldn't it ?

In Switzerland, it seems we always get the most up-to-date e-banking login process, I mean security speaking. For example, recently the old challenge/response authentification you have to fullfill after you insert your login / password has been replaced by a more sophisticated one. Now, instead of entering a number (response) that you found on a grid, we use a little calculator in which we insert the card + challenge + PIN to get the response.

Well, now that I know that a Windows OS is used in ATMs, I feel even more relieved about the security. Fortunately, the right ATM had started up successfully.